1. Acceptance of these Terms
These Terms of Use (“Terms”) govern access to and use of the Astra CRM platform at astracrm.com (the “Service”), operated by Astra CRM Pty Ltd, ABN 34 074 841 062 (“Astra CRM”, “we”, “us”). By registering for, accessing, or using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of a business or other entity (“Tenant”), you confirm you have authority to bind that entity, and “you” refers to that Tenant and its authorised users.
2. The Service
Astra CRM is a multi-tenant business management application providing [customer relationship management, job/quoting, invoicing-related features, etc. — describe accurately]. Certain features allow a Tenant to connect Astra CRM to third-party accounting platforms, including Xero and QuickBooks Online (Intuit), to synchronise data such as contacts, invoices, and payments.
3. Accounts and tenant data separation
Each Tenant’s account operates within its own logically isolated tenancy. Access to the Service is controlled using authenticated, token-based sessions tied to a specific tenant and user. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [security@astracrm.com] if you suspect unauthorised access.
4. Third-party integrations (Xero and QuickBooks Online)
4.1 Your authorisation. If you choose to connect the Service to Xero or QuickBooks Online, you will be directed to authorise that connection directly with the relevant provider (via their OAuth authorisation flow). You control which data scopes you grant, and you may revoke Astra CRM’s access at any time through your Xero or QuickBooks Online account settings, or by disconnecting the integration within the Service. You represent that you have the authority to connect the relevant account and to permit that data to be shared with Astra CRM.
4.2 Our use of data obtained through these integrations. Data we access through the Xero API or Intuit (QuickBooks Online) API (“Connected Platform Data”) is limited to customer/contact records, product/item records, and invoices — we do not request or store general ledger transactions, journal entries, financial reports (such as profit-and-loss or balance sheet data), bank feed data, or banking/payment credentials from any connected platform. Connected Platform Data is used solely to provide the integration features you have enabled. As set out in our Privacy Policy:
- we do not use Connected Platform Data to train or fine-tune any AI or machine learning model;
- we do not sell Connected Platform Data; and
- we do not pass Connected Platform Data to third parties except as necessary to provide the integration, with your consent, or as required by law.
4.3 Relationship with Xero and Intuit. Astra CRM is an independent third-party application. Xero and Intuit are not responsible for the Service, and your use of Astra CRM is separate from, and does not modify, your own agreements with those providers. You remain responsible for complying with Xero’s and Intuit’s respective terms of use in relation to your own accounts with them, and for any fees those providers charge for API or data access.
5. Acceptable use
You must not use the Service to:
- upload or process data you do not have the right or consent to use;
- attempt to access another Tenant’s data or bypass tenant isolation controls;
- reverse engineer, scrape, or attempt to extract the Service’s source code, other than as permitted by law;
- use automated tools (bots, scripts) to access the Service or any connected Xero or QuickBooks Online data outside the intended use of the Service;
- use the Service to build a competing product; or
- violate any applicable law, including privacy and spam legislation.
6. Fees and subscriptions
6.1 Pricing Plan. Access to the paid features of the Service requires payment of a subscription fee based on the plan you select. The current plans, their features, prices, user or usage limits, and billing frequency (the “Pricing Plan”) are set out on our pricing page at astracrm.com/us/pricing and, where applicable, on the order or sign-up screen shown when you subscribe, upgrade, or downgrade. The Pricing Plan forms part of these Terms. We may update it from time to time in accordance with clause 6.7, but changes do not apply retrospectively to a Billing Period you have already paid for.
6.2 Billing period. Unless your Pricing Plan states otherwise, subscription fees are charged in advance at the start of each billing period, whether monthly or annual as selected (the “Billing Period”).
6.3 Additional and usage-based charges. Some features may incur additional or usage-based charges not included in your base subscription. Where they apply, these are described on the pricing page and disclosed to you before you enable the feature. Usage-based charges are billed in arrears for the period in which they were incurred.
6.4 Taxes. Fees are stated exclusive of taxes unless expressly stated otherwise. You are responsible for any sales tax, GST/HST, or similar taxes applicable to your subscription, which we will add to your invoice where we are required to collect them. Taxes are handled according to the rules of the relevant jurisdiction.
6.5 Payment method and authorisation. You must provide a valid payment method and keep it current. By providing it, you authorise us (and our third-party payment processor) to charge that method for all fees due under your Pricing Plan as they fall due, including on each automatic renewal. We do not store your full card details ourselves; payments are handled by a third-party payment processor.
6.6 Automatic renewal and cancellation. Your subscription renews automatically for a further Billing Period of the same length unless you cancel before the end of the current Billing Period. You can cancel at any time via your account settings or by contacting us at support@astracrm.com.au. Cancellation takes effect at the end of the current Billing Period; you retain access until then.
6.7 Changes to fees. We may change our fees or introduce new charges. If a change affects your current subscription, we will give you at least 30 days’ notice by email and in-app notice before it takes effect, and the change takes effect from the start of your next Billing Period. Your remedy if you do not accept a change is to cancel before it takes effect under clause 6.6; continuing to use the Service after that date means you accept the new fees.
6.8 Upgrades and downgrades. If you upgrade mid-period, the new fee applies immediately and we may charge a pro-rated amount for the remainder of the current Billing Period. If you downgrade, the change takes effect at the start of your next Billing Period.
6.9 Late or failed payment. If a payment fails or is overdue, we may retry the charge and may suspend or limit your access to the Service until payment is received. We will attempt to notify you before suspending access. Suspension does not relieve you of the obligation to pay outstanding fees.
6.10 Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial Billing Periods, downgrades, or unused capacity. Nothing in this clause limits any rights you may have under the Australian Consumer Law or other mandatory consumer protection laws that cannot be excluded.
7. Data ownership
As between you and Astra CRM, you (the Tenant) retain ownership of the business data you input into or sync with the Service, including Connected Platform Data relating to your own Xero or QuickBooks Online account. We do not claim ownership of your data. We process it solely to provide the Service to you, as described in our Privacy Policy.
On termination of your subscription, you may request an export of your data within [X days], after which we will delete or de-identify it in accordance with our data retention practices, except where retention is required by law.
8. Intellectual property
The Service, including its software, design, and underlying technology, is owned by Astra CRM or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property other than the limited right to access and use the Service as permitted here.
9. Suspension and termination
We may suspend or terminate your access to the Service if you breach these Terms, if required to protect the security or integrity of the Service or other Tenants’ data, or if required by Xero or Intuit in relation to Connected Platform Data. You may terminate your account at any time in accordance with your subscription terms.
10. Disclaimers and limitation of liability
The Service is provided “as is” to the extent permitted by law. To the maximum extent permitted by law, Astra CRM excludes all warranties not expressly stated in these Terms and limits its liability for any claim arising from your use of the Service to the amount you paid for the Service in the [12 months] preceding the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
11. Indemnity
You agree to indemnify Astra CRM against losses, claims, or damages arising from your breach of these Terms, your misuse of the Service, or data you upload without appropriate rights or consents, to the extent permitted by law.
12. Additional terms for United States and Canadian Tenants
This section applies once the Service is offered to Tenants operating in the United States or Canada, in addition to (not instead of) the rest of these Terms. Governing law (Section 12.4/13) is settled, since Astra CRM contracts as a single Australian entity worldwide; the operational details below (data hosting, US/Canadian privacy-law commitments) are worth a light review with local counsel before the North American launch, though they don’t require it to publish now.
12.1 QuickBooks Online administered via Intuit’s US organisation. Our QuickBooks Online integration is registered and administered through Intuit’s United States developer organisation, including for Australian and New Zealand Tenants who connect a QuickBooks Online account. This does not change which entity you contract with under these Terms, but it means Intuit’s US-organisation developer policies (rather than any AU/NZ-specific Intuit terms) govern our side of that integration.
12.2 Data hosting. Connected Platform Data for US and Canadian Tenants (including via QuickBooks Online) is hosted in the United States on AWS once we launch in that market, as described in our Privacy Policy.
12.3 US state and Canadian privacy law. For US Tenants, we act as a “service provider”/“processor” in relation to personal information you provide to us, consistent with applicable US state privacy laws (including the CCPA/CPRA and other state privacy statutes as they apply). For Canadian Tenants, we intend to handle personal information consistent with PIPEDA and applicable provincial legislation. See our Privacy Policy for further detail, which will be updated with jurisdiction-specific commitments before launch.
12.4 Governing law. See Section 13 below — because Astra CRM Pty Ltd is a single Australian entity contracting with all Tenants worldwide, there is no separate governing law or arbitration clause for US or Canadian Tenants.
13. Governing law
These Terms are governed by the laws of New South Wales, Australia, for all Tenants worldwide, and you submit to the non-exclusive jurisdiction of the courts of that state.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms with a revised “Last updated” date and, for material changes, provide notice by email or in-app notification.
15. Contact us
These Terms of Use should be read together with our Privacy Policy.